Your trusted Pinco contacts in Canada
You can reach us in Canada by email, live chat, phone, messengers, and our social networks. We support English and French (Canada), and live chat replies arrive in under two minutes on average while email replies arrive in a few hours. If you need our Pinco contact number or e-mail, you will find it below.
All contact methods and when to use them
Contact us for account help, payments, game issues, partnerships, media and press, affiliates, corporate questions, legal details, or investor proposals. If you prefer email, use the Pinco email shown here; you can also find the Pinco number in your account when a call suits you.
| Communication Method | How to Contact Us | What Questions Should You Ask |
|---|---|---|
| Live chat (on-site) | Open the chat icon on-site or in the app. Available 24/7. Average reply under 2 minutes. | Account login issues, deposits, withdrawals, game errors, verification checks, urgent help. |
| Email support | [email protected] (you can also write to our e-mail from the Help Centre). Typical reply 1 to 12 hours. | Detailed requests, documents, verification, payment reviews, feedback about the platform. |
| Phone support | Sign in and open the Help Centre to see your local contact number in Canada. Hours 08:00 to 23:00 ET daily. | Account lockouts, security checks, responsible gaming requests, urgent payment holds. |
| Use the official WhatsApp link in the Help Centre or the chat page. Replies 08:00 to 23:00 ET. | Quick status updates and simple questions when you are on the go. Do not send card data. | |
| Telegram | Use the verified Telegram link in your account Help page. | Service updates, maintenance notices, simple questions. No account changes handled here. |
| Social media (X and Facebook) | Send a direct message to the verified profile and follow for updates. | General questions, outage checks, service news. Never share sensitive data. |
| Press and media | [email protected] | Interview requests, quotes, brand assets, official statements. |
| Affiliates and marketing | [email protected] | Partnership proposals, campaign details, tracking and reporting questions. |
| Legal and privacy | [email protected] or [email protected] | Terms and licensing queries, privacy rights requests, data subject requests. |
| Security | [email protected] | Report a vulnerability, phishing attempts, or possible account breaches. A PGP key is listed on our security page. |
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