Personal data collected

• Identification details: name, date of birth, residential address, nationality, and verification identifiers from identity documents when needed for Know Your Customer checks.
• Contact details: email, phone number, preferred language, and account preferences.
• Account and gameplay: username, login history, responsible gambling settings, deposits, withdrawals, bets, wins/losses, and transaction information.
• Compliance information: records required for anti-money laundering and counter-terrorist financing, sanctions screening, and dispute resolution.
• Technical and device data: IP address, browser type, operating system, device identifiers, geolocation where required to offer services lawfully, and cookies.
• Communications: messages to support, feedback, and call/chat recordings where permitted by law.

Why this information is collected

• To open and manage accounts, verify identity, and provide online services safely.
• To process payments and transactions, prevent fraud, and support responsible gambling measures.
• To meet legal obligations in Canada, including PIPEDA and applicable provincial privacy laws, and financial crime requirements under Canadian law.
• To improve user experience, service quality, and platform security through analytics.
• To send service messages and, if consent is given, to send marketing communications.

Security measures

• Encryption in transit and at rest, strong TLS, and modern cipher suites.
• Access controls based on least privilege, multi-factor authentication for staff, and background checks for sensitive roles.
• Network security, logging and monitoring, vulnerability management, and regular penetration testing.
• Staff training, incident response procedures, and data minimization.
• Retention schedules aligned to legal, regulatory, and business needs, followed by secure deletion.

User rights

• Access: request a copy of personal information.
• Correction: ask to fix incomplete or inaccurate data.
• Deletion: request erasure, subject to legal retention duties.
• Consent: withdraw marketing consent at any time; operational messages may still be sent.
• Complaint: contact the Privacy Office or the Office of the Privacy Commissioner of Canada, or relevant provincial authority.

Compliance statement

The company follows applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and, where applicable, provincial private-sector laws in Alberta, British Columbia, and Quebec. Principles of lawfulness, fairness, transparency, purpose limitation, data minimization, accuracy, storage limitation, integrity, confidentiality, and accountability guide processing activities.

Contact for privacy matters: [email protected]

Purposes for use

• Account servicing: registration, identity verification, authentication, account management, and customer support.
• Transactions: deposits, withdrawals, chargeback handling, and reconciliation through payment service providers.
• Platform improvement: diagnostics, performance, and usability analysis to enhance online services.
• Responsible gambling and safety: limits, self-exclusion, affordability checks where required, and risk monitoring.
• Marketing: email, SMS, and in-product messages only where consent is provided, including preference management and opt-out tools.
• Analytics and reporting: aggregated statistics to understand service performance and user behaviour.
• Legal and regulatory compliance: anti-money laundering, sanctions screening, fraud prevention, tax and accounting, and cooperation with regulators.

Processing is carried out on lawful bases such as consent, performance of a contract, compliance with legal obligations, and legitimate interests balanced against user privacy. Information is handled in a transparent manner, and only what is necessary for each purpose is processed.

How to make a request

• Sign in to the account to review or update profile fields where available.
• For access, correction, deletion, or consent changes, contact the Privacy Office at [email protected].
• Identity verification may be required to protect the user and others.

Response times and outcomes

• A response is generally provided within 30 days, in line with Canadian privacy requirements.
• If deletion cannot occur due to legal or contractual obligations, the company will explain the reason and retain only what is necessary.
• Where feasible, a portable copy of personal data may be provided, subject to legal limits.

Security checks and payments

By using the services, the user consents to identity and security checks needed to prevent fraud and meet legal obligations. Payment information is processed by trusted payment providers and financial institutions that are required to protect confidentiality and security.

• The site is intended for adults aged 18 and over.
• Age cannot be fully verified without documents; verification may be requested to meet legal and responsible gambling requirements.
• If a parent or guardian believes a minor has provided personal information, a request to delete that data can be sent to [email protected]. After verification, the account and related information will be removed where legally permitted.

• Personal information may be processed and stored in other countries where service providers operate. This can include the United States, the European Union, or other jurisdictions.
• Using the site signifies consent to these international transfers.
• Contractual, technical, and organizational safeguards are applied to protect confidentiality and security. Service providers are required to handle information to standards comparable to Canadian law.
• Information stored abroad may be available to foreign courts, law enforcement, or national authorities under local laws.

• This policy sets out rights and responsibilities but does not limit any mandatory rights under applicable law.
• Where a disclaimer clarifies or narrows how rules operate, the clarified terms will govern the relationship to the extent permitted by law.
• Acceptance occurs when the user signs, clicks to accept, or continues to use the services, indicating accession to this policy.
• If any term conflicts with non-derogable legal requirements, the legal requirements take precedence.

What cookies are

• Cookies are small text files placed on a device by websites to store settings and identify a browser. Similar technologies include pixels, local storage, and SDKs.

How cookies are used

• Essential: security, network management, and basic functions.
• Preferences: remember settings such as language and region.
• Performance and analytics: statistics about site usage and service improvement.
• Advertising: measure and manage marketing, including frequency capping.

Retention and control

• Non-essential cookies are retained for up to 1 year unless cleared earlier.
• Users can manage preferences in browser settings or in-site controls where available. Blocking some cookies may affect functionality.

• Use of the site constitutes full acceptance of this Privacy Policy.
• The most current version published on the website prevails over earlier versions.
• Material changes will be posted, and continued use after changes indicates agreement to the updated terms.
• Last updated: 2025-11-05.

When sharing occurs

• To comply with law, enforce agreements, manage disputes, and protect users and the platform.
• To process payments, verify identity, detect fraud, and conduct sanctions screening and anti-money laundering checks.
• To deliver services such as hosting, cloud storage, analytics, communications, and customer support.

Who may receive data

• Payment processors, banks, identity verification vendors, fraud prevention services, and geolocation providers.
• Independent auditors, insurers, professional advisors, and regulators.
• Law enforcement or supervisory authorities when required by law.

Scope and consent

• A list of key service providers may be published on the website; where not listed, details of purpose and scope are provided at the point of collection where feasible.
• Providing personal information to obtain services indicates consent to share that information for the purposes described above, subject to legal requirements and contractual safeguards.

• The website may contain links to third-party websites or services that have their own privacy policies.
• Responsibility does not extend to how those websites collect, use, or disclose information.
• Users should review the privacy practices of each external site before providing personal information.