Pinco collects only the personal information needed to operate secure and compliant online services.

Personal information we may collect:

• Identification and contact details: name, date of birth, address, email, phone.
• Account and profile details: username, preferences, responsible gambling settings.
• Verification documents: government ID, proof of address, identity checks required by law.
• Payment and transaction data: deposits, withdrawals, partial card details processed by payment providers.
• Geolocation and device data: IP address, device identifiers, browser and network information.
• Gameplay and betting history: wagers, wins, losses, session information.
• Communications: chat, emails, calls, support tickets.
• Cookies and similar identifiers: explained in the Cookies section.

Why we collect this information:

• To create and manage accounts and provide services.
• To verify age and identity and meet anti-money laundering obligations.
• To process payments and handle withdrawals securely.
• To prevent fraud, secure the websites, and resolve disputes.
• To support users and improve features through analytics.
• To meet legal and regulatory requirements.

Protection measures:

• Encryption in transit and at rest, secure key management.
• Role-based access controls, multi-factor authentication, and least-privilege access.
• Segmented networks, logging, monitoring, and regular security testing.
• Hashing and salting of passwords, secret storage for sensitive credentials.
• PCI DSS-aligned handling by payment processors.
• Staff training, confidentiality obligations, and vendor risk assessments.
• Privacy by design practices and impact assessments where required, including Quebec Law 25.

Your rights:

• Access: request a copy of your personal information.
• Correction: ask us to fix inaccurate or incomplete information.
• Deletion: request deletion, subject to legal and regulatory retention requirements.
• Withdraw consent: opt out of optional processing such as marketing.
• Complaint: contact the Office of the Privacy Commissioner of Canada or your provincial commissioner.

Compliance statement:

• We follow Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA), applicable provincial private-sector laws in Alberta, British Columbia, and Quebec, Canada’s Anti-Spam Legislation for electronic communications, anti-money laundering laws under the Proceeds of Crime (Money Laundering) and Terrorist Financing Act, and applicable provincial gaming rules and guidance.

We use personal data for specific, lawful purposes:

• Account setup and servicing, including verification and user support.
• Processing deposits, withdrawals, and transaction-related communications.
• Security, fraud detection, risk management, and incident response.
• Compliance checks, including anti-money laundering, sanctions screening, and reporting to regulators where required.
• Geolocation checks to meet provincial requirements and to restrict access where the services are not permitted.
• Improving websites, apps, and user experience through analytics and research.
• Personalization of settings and content limited to what is necessary.
• Marketing communications only where consent has been given, with simple opt-out options.
• Enforcement of terms and resolution of disputes.

Pinco processes information transparently and limits collection and use to what is necessary for the stated purposes.

You can request access to your information, ask for corrections, or request deletion subject to legal limits.

How to exercise your rights:

• Access or export: submit a request through account settings where available or email [email protected].
• Correction: tell us what is inaccurate and provide supporting details; we correct or note the dispute.
• Deletion and withdrawal of consent: request closure of your account and deletion or anonymization of personal data that we are not required to retain.
• Timing: we aim to respond within 30 days, as required by Canadian privacy law.
• Verification: we may ask for proof of identity before acting on a request.

By using Pinco, you consent to security checks and payment processing performed by approved providers. This includes identity verification, sanctions and politically exposed person screening, source-of-funds inquiries where required, and payment processing by PCI DSS-compliant processors. Full payment card numbers are handled by those providers and are not stored on our systems.

The services are intended for adults 18 years of age or older. Users must also meet the legal gambling age in their province or territory if it is higher than 18. We cannot verify age without suitable documents and may request proof when necessary.

If a minor’s information has been collected, a parent or legal guardian may contact [email protected] to request deletion. Upon confirmation, we will close the account and remove personal data that we are not legally required to retain.

Personal information may be processed or stored outside Canada where our partners, service providers, or data centres operate, such as the United States, the European Union, or the United Kingdom. By using the websites and services, you consent to these international transfers.

Safeguards for international transfers:

• Contractual protections that require confidentiality, security, and limited use of information.
• Access controls, encryption, and auditing by service providers.
• For Quebec residents, transfers are subject to a privacy impact assessment and written agreements that ensure adequate protection in line with Law 25.

Pinco requires partners to protect personal data and handle it only for authorized purposes.

Any disclaimer in this policy or the terms of use may clarify or limit the scope or effects of certain rules, subject to applicable law. Such disclaimers apply when you accept this policy by signature, electronic acceptance, or accession through continued use of the services.

Nothing in this policy limits your statutory rights under Canadian law. If a provision conflicts with mandatory legal requirements, the legal requirements prevail.

Cookies are small files stored on your device by websites to remember preferences and improve functionality. We use cookies for statistics, behaviour analysis, personalization, security, and site improvement. The standard retention period for non-essential cookies is up to 1 year.

Types of cookies we may use:

• Essential: required for login, security, and core functions.
• Preferences: remember settings such as language and odds format.
• Analytics: measure usage and performance to improve services.
• Marketing: only set where consent is provided.

You can manage cookie settings in your browser and in any on-site preference tools. Non-essential cookies are used only after you provide consent, which you can withdraw at any time.

Using the services constitutes full acceptance of this Privacy Policy. The current version posted on the websites prevails over earlier versions. This document may be updated to reflect changes in law, technology, or our practices. If material changes are made, we will provide notice in a reasonable manner. Continued use after an update means you accept the revised policy.

Personal information may be shared in accordance with law, to resolve disputes, and to perform agreements. Typical recipients include payment processors, banks, identity verification and anti-money laundering providers, fraud prevention tools, customer support vendors, cloud hosting, analytics partners, and regulators or law enforcement when required.

We maintain information about key service providers on the site or will inform you of the purpose and scope of sharing before or at the time of collection. Providing data for a given feature signals consent to that sharing. All third parties must protect confidentiality, use data only for defined purposes, and meet security standards. Pinco remains responsible for processing carried out on its behalf.

Our websites may contain links to third-party websites that have their own privacy policies and data practices. We are not responsible for how those sites collect or use personal information. Review their policies and use caution when sharing data on external platforms. Pinco encourages users to assess the legitimacy and security of any site visited through a link.