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Your Safety Comes First

At Pinco, responsible gambling is part of how we operate in Canada. Gambling should be fun, and you stay in control. You can set deposit, loss, and session limits, take time-outs, or choose self-exclusion. Reality checks and account history help you track your play. Your wellbeing guides every tool and policy we offer.

Your Safety Comes First banner, shield and icons for limits, time-outs, self-exclusion, and reality checks at Pinco Canada.

Foundations of Safer Play

Gambling always involves the risk of losing money. Plan your play so it stays safe and sustainable. The following tips can help you play responsibly.

  • Treat gambling as entertainment, not a source of income.
  • Set a weekly or monthly budget and never exceed it.
  • Decide on a time limit before you start playing.
  • Use account tools to set deposit, loss, wager, and session limits.
  • Turn on reality checks and review your account history to learn from patterns.
  • Do not chase losses or try to win back money.
  • Avoid betting when stressed, tired, or under the influence.
  • Use only funds you can afford to lose and keep essential expenses protected.
  • Meet the legal age in your province or territory (18 or 19).
  • If play no longer feels fun, take a break and seek help.

Pinco provides self-exclusion, time-outs, and other controls to help you manage your behaviour responsibly.

Spotting Problem Gambling Early

Warning signs can develop gradually. Pay attention to changes in mood, money, or time spent betting.

  • Needing to bet larger amounts to feel the same excitement.
  • Spending more than planned or using money for bills or rent.
  • Chasing losses after a setback.
  • Feeling restless, irritable, or anxious when not gambling.
  • Hiding play from family or friends, or lying about losses.
  • Missing work, school, or social commitments due to gambling.
  • Borrowing, selling items, or using credit to fund play.
  • Gambling to escape stress, low mood, or problems.
  • Repeated attempts to cut down or stop without success.
  • Thinking about gambling most of the day.

Gambling addiction is a serious condition that needs attention and professional support.

Steps to Reduce Harm and Regain Control

You can take practical steps to address risky play. Start small and build a plan that protects your finances and wellbeing.

  • Set strict deposit, loss, and wager limits in your account.
  • Activate session timers and reality checks to keep track of time.
  • Schedule regular time-outs and use cooling-off periods after heavy play.
  • Self-exclude for a fixed period if you cannot stick to limits.
  • Remove stored payment methods and reduce access to funds during play.
  • Turn off notifications and marketing preferences in your profile.
  • Install blocking software on devices (for example, Gamban) or use device restrictions.
  • Ask your bank to block gambling transactions where available in Canada.
  • Share your plan with someone you trust and ask for accountability.
  • Seek counselling and financial advice to support long-term change.

Pinco support can guide you through any responsible gaming tool on request.

Where to Get Professional Support in Canada

Independent services provide confidential help, information, and counselling for gambling addiction. You can contact them directly and get support in your region.

Customer Support in Canada

If you are worried about your gambling, you can contact Pinco support for confidential assistance. Your request will be handled with care and your wellbeing will be prioritized.

  • Live Chat: sign in and select the chat icon to start a conversation.
  • Help Centre: browse useful articles or submit a support request.
  • Email: use the contact email listed in the Help Centre for Canada.
  • Call-back: request a call-back through chat if voice support is available in your region.
  • Responsible Gaming requests: apply limits, time-outs, or self-exclusion in your account and ask support to confirm.

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