Our commitment to safer play in Canada
Responsible play is a core part of our platform. Pinco gives you practical tools to set limits, stay in control, and protect your well-being. Gambling involves risk, so only bet money you can afford to lose. You can use deposit limits, time-outs, reality checks, and self-exclusion at any time. Your safety and privacy are central to our Responsible Gaming Policy.
Principles to keep gambling safe and under control
Gambling carries the possibility of loss every time you place a bet. Keep it as entertainment by staying in control and protecting your finances and emotional health.
- Set a budget before you start and stick to it.
- Choose time limits and take breaks.
- Do not chase losses or try to win back money.
- Keep gambling money separate from rent, bills, and savings.
- Only play if you are of legal age in your province or territory.
- Avoid betting when tired, stressed, or under the influence.
- Track your spend and learn the odds for the games you play.
- Use account history to review decisions and adjust your plan.
- On Pinco, you can set personal limits and view your play history.
- Stop if it no longer feels like entertainment.
Warning signs that gambling may be becoming harmful
Problem gambling can develop gradually. Gambling addiction is a serious condition that needs attention; watch for warning signs and act early.
- Spending more than you can afford.
- Chasing losses or increasing bets to recover money.
- Struggling to stop or cut back.
- Hiding betting from family or friends.
- Borrowing, selling items, or using credit to fund play.
- Preoccupied thoughts about gambling throughout the day.
- Neglecting work, school, or relationships.
- Gambling to escape stress, low mood, or problems.
- Irritability, anxiety, or sleep issues related to play.
- Lying about time or money spent on gambling.
Practical steps to reduce risk and regain control
There are effective steps you can take to regain control. The goal is to reduce harm and support long-term change.
- Set deposit, loss, and session time limits before you start.
- Turn on reality checks and session reminders.
- Schedule regular time-outs to reset.
- Use self-exclusion for a defined period if you cannot stop.
- Remove saved payment methods and reduce access to funds.
- Install gambling-blocking software on your devices.
- Ask customer support to apply marketing opt-outs and product blocks.
- Share your plan with someone you trust and review progress weekly.
- Seek counselling from a certified professional or a local service.
- Pinco can tailor restrictions and help you choose the right tools.
Where to find professional help in Canada
Independent support can make recovery safer and more sustainable. These Canada-based services offer free, confidential help online or by phone.
- Responsible Gambling Council (RGC): https://www.rgco.org
- ConnexOntario (ON): https://www.connexontario.ca
- Gambling Support BC (BC): https://www.gamblingsupportbc.ca
- Alberta Mental Health and Addiction Helpline (AB): https://www.alberta.ca/mental-health-addiction-helpline.aspx
- Manitoba Addictions Helpline (MB): https://mbaddictionhelp.ca
- Saskatchewan HealthLine 811 (SK): https://www.saskatchewan.ca/residents/health/accessing-health-care-services/healthline-811
- Quebec – Jeu: aide et référence (QC): https://www.jeu-aidereference.qc.ca/en
- Nova Scotia Gambling Support Network (NS): https://gamblingsupportnetwork.ca
- GamTalk (peer support): https://www.gamtalk.org
- GameSense (education): https://www.gamesense.com
Contact options for Support in Canada
If you are worried about your betting or addiction risk, contact Pinco Support for confidential assistance. We will prioritize your well-being and account safety.
- Live chat in the Help Centre, available 24/7.
- Submit a request through the Support web form.
- Send a secure message from My Account.
- Use the Responsible Gaming section to request limits, time-outs, or self-exclusion.
- Ask to escalate your case to the Responsible Gaming team.
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