Live chat is the fastest way to reach a human. Pinco live support connects you to an agent in real time.

• How to start:
  • On the website: tap the chat bubble at the bottom right.
  • In the app: Menu > Help > Live Chat.
  • Hours: 24/7.
  • Languages: English and French.
• Best for:
  • Login problems, password resets, or two-factor prompts.
  • KYC document questions and status checks.
  • Deposits, cashouts, and bonus terms.
  • Game errors or lobby issues while playing.
• Expected wait times:
  • First reply in 1–2 minutes.
  • Complex cases may be escalated to the support team.
• Tips to speed things up:
  • Include your username and registered email.
  • Add screenshots of errors and the time they occurred.
  • Share device, app version, browser, and province.
  • Keep the chat window open to avoid losing the thread.
  • Never share full card numbers or your password.

Email support is ideal for detailed requests or when you need a written record.

• Where to write:
  • General support email: [email protected]
  • Payments and withdrawals: [email protected]
  • Verification and KYC: [email protected]
  • Privacy requests: [email protected]
• Best for:
  • Uploading documents for KYC or source-of-funds.
  • Payment reviews, charge checks, or bank trace requests.
  • Account changes that need documentation.
  • Responsible gaming requests that are not urgent.
• Expected response times:
  • Replies in 2–12 hours, up to 24 hours during peak periods.
• Tips for faster answers:
  • Use a clear subject line like: “KYC status – username – YYYY-MM-DD”.
  • Include your username, registered email, and province.
  • List steps taken and error messages.
  • Attach screenshots or PDFs (JPG, PNG, or PDF preferred).
  • Keep one issue per email thread to avoid delays.

Prefer to talk? The support team can guide you step by step by phone. Mention the Pinco helpline number when asked for a reference.

• Phone numbers and hours:
  • Canada toll-free support number: 1-888-555-0198 (free number).
  • Alternate: 647-555-0199.
  • Hours: helpline number 24/7.
  • Languages: English and French.
• Best for urgent issues:
  • Cashout holds or security flags.
  • Account lockouts, 2FA resets, or KYC escalations.
  • Responsible gaming actions that need immediate help.
  • Fraud concerns or account compromise.
• Expected wait and resolution:
  • Typical wait 1–5 minutes.
  • Many issues resolved on the first call.
• Tips for faster phone support:
  • Have your username, date of birth, and postal code ready.
  • Keep your registered phone nearby for a one-time code.
  • Call during off-peak times (morning ET) for shorter queues.
  • Use a stable connection and a quiet space.

Messaging is helpful if you cannot use chat or email. Use only verified profiles from the website contact page.

• Where to message:
  • WhatsApp: +1 888 555 0198.
  • Telegram: t.me/pinco_support.
  • Facebook Messenger: m.me/pincoca.
  • X (Twitter): @PincoCareCA.
• Best for:
  • General questions and status updates.
  • Outage checks and service notices.
  • Quick guidance on where to submit documents.
• Expected response times:
  • 1–3 hours, typically 9 a.m. to 11 p.m. ET.
  • For urgent matters, use live chat or phone.
• Tips for safe and effective messaging:
  • Send a direct message and ask for a ticket ID.
  • Do not share passwords or full payment details.
  • Share only the last 4 digits of a card if requested.
  • Avoid links from unverified accounts.

Technical support helps fix login issues, payment problems, and game errors.

• How to reach technical support:
  • Live Chat: start a chat and choose Technical.
  • Email: [email protected].
  • Phone: call the helpline and select option 2.
• Issues handled:
  • Login failures, 2FA lockouts, or device recognition errors.
  • Deposits not posting, duplicate charges, or payment declines.
  • Withdrawals stuck in review.
  • Game not loading, app crashes, or geolocation errors.
  • Support for your game issue during provider outages.
• Expected timelines:
  • Chat triage in minutes; many fixes are immediate.
  • Email replies in 2–8 hours.
  • Provider escalations may take 24–48 hours.
• Tips for faster fixes:
  • Include device model, OS version, app version, and browser.
  • Share the time of the error and any transaction IDs.
  • Add screenshots and the steps to reproduce the problem.
  • Try basic steps first: relaunch the app, clear cache, or switch Wi‑Fi/mobile data.

VIP and priority support provides faster routing for eligible players. Expect front-of-queue chat and a dedicated line.

• Access methods:
  • In app: Menu > VIP > Contact.
  • Email: [email protected].
  • Priority line: 1-888-555-0197.
• Who qualifies:
  • High-tier accounts based on activity and account standing.
  • Subject to responsible gaming and verification checks.
• What gets priority:
  • Time-sensitive withdrawals and payment reviews.
  • Account verification and travel exceptions.
  • Support coordination during live events.
• Expected response times:
  • Priority chat: under 60 seconds.
  • Calls: usually answered in about 1 minute.
  • Email: 1–2 hours.
• Tips to get the most from priority support:
  • Use the dedicated channels in your welcome message.
  • Keep contact preferences up to date in Profile > Settings.
  • Refer to your account manager if one is assigned.