Support that solves problems fast

Live chat gives you the fastest path to an agent. Use it for real-time help while signed in.

• How to start chat
  • Select Help on the website or tap the chat bubble in the app.
  • Identify your account: email, username, or phone number.
  • Choose a topic to route your question.
• Best for
  • Login or password reset guidance.
  • Payment status checks and deposit help.
  • Bonus questions and wagering details.
  • Game issues that need a quick check.
• Hours and language
  • 24/7 live chat.
  • English and French available.
• Expected timing
  • First reply under 2 minutes during most hours.
  • Peak events may add 1 to 3 minutes.
• Tips for faster help
  • Sum up the issue in one sentence.
  • Add your device, browser or app version, and time of the error.
  • Paste error codes or short screenshots.
  • Stay in the chat window so the queue holds your place.
• Notes
  • Pinco live support will never ask for your password or full card number.
  • The support team may verify identity for security.

Email is best for non-urgent cases or when attachments are needed.

• How to send an email
  • Use [email protected] for general help.
  • Use [email protected] for deposits or withdrawals.
  • Use [email protected] for KYC or account review.
  • Include your username, registered email, and a clear subject.
• Best for
  • Verification documents and account reviews.
  • Transaction disputes or payout confirmations.
  • Formal complaints or feedback.
  • Complex issues needing logs or screenshots.
• Expected timing
  • First response in 2 to 12 hours.
  • Complex reviews may take up to 24 hours.
• Tips for faster answers
  • Subject line example: Deposit declined on 14 Oct, TD Visa, $100.
  • List steps taken and any error messages.
  • Attach files in JPG or PDF, max 5 MB per file.
  • Send from the email linked to the account.
• Notes
  • Pinco customer service replies in English or French.
  • Auto-reply confirms receipt. Keep the ticket ID in the subject.

Phone support helps when you prefer voice guidance or need urgent attention.

• How calling works
  • Dial the support number and choose a menu option.
  • Be ready to confirm name, date of birth, and postal code.
  • Calls may be monitored for quality and safety.
• Best for
  • Time-sensitive payment holds or limits.
  • Account lockouts after multiple login attempts.
  • Urgent responsible gambling requests.
• Numbers and hours
  • Canada toll-free free number: 1-888-997-4626.
  • Québec line: 1-833-521-4626.
  • Outside Canada: +1 437 374 1960.
  • Helpline number 24 7 in English and French.
• Expected timing
  • Typical wait 1 to 3 minutes.
  • Many calls resolve on the first contact.
• Tips to speed things up
  • Have your username and registered email ready.
  • Note recent transaction IDs and amounts.
  • Call during off-peak hours when possible: early mornings or late evenings.
• Notes
  • Ask the agent to text or email a summary if needed.
  • Mention this phrase to route faster: Priority callback for payment status.
• SEO reference
  • Pinco helpline number is listed above for quick contact.

Messaging can be handy when you cannot stay on a call or chat window.

• Where to reach support
  • WhatsApp: +1 437 555 0198.
  • Telegram: t.me/PincoSupportCA.
  • Facebook Messenger: m.me/PincoCanada.
  • X (Twitter): @PincoHelpCA.
• Best for
  • Short questions on account status or KYC steps.
  • Follow-ups on an open ticket.
  • Quick updates when travelling.
• Expected timing
  • Typical first reply in 15 to 60 minutes.
  • Complex checks may be moved to email or chat.
• Tips for effective contact
  • Send the ticket ID, username, and a one-line summary.
  • Do not share passwords or full payment data.
  • Verify the handle from the website before sending documents.
• Notes
  • Pins, passcodes, or one-time codes are never requested by social DMs.
  • Pinco customer support may shift you to secure chat for identity checks.

Technical support assists when something does not work as expected.

• How to reach technical support
  • Live chat: choose Technical issue from the topic list.
  • Email: [email protected].
  • Phone: ask the agent for a technical specialist.
• Issues handled
  • Login errors, 2FA problems, account lockouts.
  • Deposit failures, card declines, e-wallet errors.
  • Withdrawal delays due to verification checks.
  • Game loading issues, crashes, or bet settlement questions.
• Expected timing
  • First triage in live chat within minutes.
  • Email triage in 2 to 6 hours; complex fixes may take longer.
• What to include
  • Time and date of the problem and your location in Canada.
  • Device, OS, browser or app version.
  • Screenshots or short screen recordings if possible.
  • Transaction IDs or bet IDs if relevant.
• Tips
  • Try a fresh login and cache clear before contacting support.
  • Note any VPN, firewall, or ad blocker in use.
  • Keep attachments under 5 MB each.
• Notes
  • Pinco technical support may request a safe test transaction of $1 to trace payment errors.

VIP and high-tier players get faster routing and dedicated contacts.

• Access
  • VIP chat tile appears in the Help menu when eligible.
  • Email: [email protected].
  • Priority phone line in Canada: 1-888-905-2742.
• Who qualifies
  • Invitation based on account tier and play history.
  • Personal limits and responsible play rules still apply.
• Best for
  • High-value payment checks and approvals.
  • Tailored account reviews and travel support.
  • Event week betting limits and pre-approval requests.
• Expected timing
  • Chat pickup under 60 seconds.
  • Phone answer usually under 60 seconds.
  • Email reply in 1 to 4 hours.
• Tips to get the most value
  • Keep your preferred contact method set in profile.
  • Share travel dates for smoother verification when abroad.
  • Ask for a case manager on ongoing matters.
• Notes
  • Pinco VIP support provides updates by your preferred channel.
  • The support team will never ask for your 3-digit CVV or full PIN.