By using the services, you confirm you read and accept these Terms, our Privacy Policy, and other policies referenced here.

• Eligibility and registration
  • You must be at least 19 years old, or 18 in Alberta, Manitoba, and Quebec.
  • You must be physically located in a Canadian province or territory where real-money betting is legal and allowed at the time you place bets.
  • One account per person. Accounts must be registered in your own name using accurate information.
  • We may use geolocation and identity verification before enabling your account.
• Changes to these Terms
  • Pinco may update these Terms to reflect legal, regulatory, or operational changes. Material changes will be communicated in-product or by email where practicable.
  • Continued use of your account after an update means you accept the revised Terms.
• Proper use of the platform
  • You agree not to use automated tools or scripts to place a bet or access markets.
  • Collusion, match fixing, arbitrage using multiple accounts, hedging using third-party accounts, and any unlawful use are prohibited.
  • We may suspend, restrict, or close an account if we suspect a breach of these Terms or of legal requirements.
• Content and intellectual property
  • Site and app content, odds displays, data feeds, trademarks, logos, and software are protected. You may use them for personal, non-commercial use only.
  • You must not copy, scrape, reverse engineer, or redistribute content without written permission.
• Bonuses and promotions
  • Any bonus or promotional offer is subject to specific terms including eligibility, wagering requirements, expiry, and per-event or per-market restrictions.
  • Promotions may be limited by provincial rules. In Ontario, visibility of bonuses may require logging in after registration.
• Service availability and errors
  • Markets, odds, and features may be added, limited, or removed at any time for operational, integrity, or regulatory reasons.
  • Obvious pricing or settlement errors may be corrected and affected bets may be voided or adjusted in line with our error policy.
• Liability
  • To the extent permitted by Canadian law, we are not liable for indirect or consequential losses arising from your use of the services, interruptions, or an event cancellation.
  • Nothing in these Terms limits liability for fraud or for rights that cannot be limited under applicable law.
• Governing law, complaints, and disputes
  • These Terms are governed by the laws of the province or territory where the services are offered to you, and the federal laws of Canada applicable in that province or territory.
  • If you have a complaint, contact support first. Where required by provincial rules, you may escalate to the applicable dispute process or regulator.

This section sets out how bets are accepted, how odds work, and how results are settled for each event.

• Who can place a bet
  • You must have a verified account, be of legal age, be located in a province or territory where betting is legal and allowed, and have sufficient cleared funds.
  • We may refuse a bet if it would breach law, integrity policies, or your account limits.
• Bet acceptance
  • A bet is accepted only when it appears as "Accepted" in your bet history with a unique reference number and timestamp.
  • Pre-match bets placed after an event has started will be void, except where the market is marked as In-Play.
  • We may limit stakes, adjust markets, or suspend betting at any time.
• Minimum and maximum stakes
  • Minimum and maximum bet amounts are shown in the bet slip or market rules and may vary by sport, league, or event.
  • Maximum payout limits may apply per market, event, or customer as stated in market rules.
• Odds and settlement
  • Odds are typically shown in decimal format. Returns are calculated as stake x odds, meaning the stake is included in the return.
  • Markets are settled using the official result as published by the event’s governing body at the time of settlement.
  • Dead-heat rules may apply, resulting in proportional settlement of a bet where there are joint winners.
  • If an event is postponed, relocated, or abandoned, markets may be void unless played within the timeframe specified in the market rules.
• Restrictions and fair play
  • Use of insider or non-public information to place a bet is prohibited.
  • You may not bet on events in which you participate professionally or have a material influence.
  • Limits or exclusions may apply to certain markets or bonuses, including minimum odds requirements and wagering caps.
• Cancellations, cash out, and corrections
  • Once accepted, a bet cannot be cancelled by you. We may void a bet for palpable error, regulatory reasons, or integrity concerns.
  • Cash Out, if available for a market, is not guaranteed and may be suspended or reversed if the price changes before your confirmation.
  • If a settlement error occurs, we may correct results, adjust account balances, and re-settle affected bets in accordance with these rules.
• Rule precedence
  • Sport-specific rules or market notes take precedence over these general rules where they differ.
  • Pinco will apply the most relevant rule set to ensure a fair and legal outcome.

This section explains how deposits and withdrawals work for your account in Canada.

• Funding your account
  • Deposits must be made in Canadian dollars using payment methods held in your name. Third-party payments are not permitted.
  • Available methods may include Interac e-Transfer, Visa, Mastercard, approved e-wallets, and bank transfer. Availability varies by province and account status.
  • Minimum and maximum deposit amounts are shown in the cashier. We do not add fees, but your bank or provider may charge fees or foreign exchange.
• Withdrawals
  • Withdrawals are processed to the original deposit method where possible and otherwise to an approved method in your name.
  • Standard processing times range from 0 to 3 business days after internal review. Your bank or provider may require additional time to credit funds.
  • Identity verification is required before the first withdrawal and may be requested again if information changes.
  • In Ontario, reversal of pending withdrawals is not permitted.
• Verification and security
  • We follow KYC and AML controls that may require government-issued photo ID, proof of address, ownership of payment method, and where needed a biometric or liveness check.
  • Until verification is complete, we may place temporary limits on deposits, bonuses, or withdrawals.
• Transaction restrictions
  • We may apply a reasonable wagering requirement before allowing a withdrawal where deposits are not used for betting, to prevent misuse of payment rails.
  • We may refuse, delay, or report a transaction if required by law or our AML program.
• Cancellations and chargebacks
  • Deposit cancellations or chargebacks are a breach of these Terms. We may recover costs, void bets funded by disputed payments, and restrict the account.
  • You may request to cancel a withdrawal only if that feature is available in your province. If allowed, cancellation is possible until the withdrawal is released by us.
• Bonus funds and withdrawals
  • Winnings from bonus funds are subject to promotional terms, including wagering and expiry. Unmet conditions may lead to removal of bonuses or associated winnings as stated in the offer.
• Reporting and receipts
  • You can read detailed transaction history in your account. Keep your contact and banking details up to date to avoid delays.

Responsible gambling protections are built into the services. Pinco provides tools and assistance to help you manage betting behaviour and reduce risk.

• Player protection tools
  • Deposit, loss, wager, and time-based limits, with decreases taking effect immediately and increases after a cooling-off period.
  • Reality checks and session reminders to help you track time and bets.
  • Time-outs that pause access for short periods.
  • Self-exclusion for longer periods. In Ontario, enrolment is available through My PlayBreak administered by iGaming Ontario.
  • Product-level blocks where available, such as blocking specific categories of betting.
• Practical guidance
  • Set a budget before you bet, never chase losses, and avoid betting when stressed or impaired.
  • If gambling stops being entertainment, stop using the account and consider self-exclusion.
• Independent help and resources
  • ConnexOntario – https://www.connexontario.ca/
  • Gambling Support BC – https://www.gamblingsupportbc.ca/
  • Alberta Health Services – https://www.albertahealthservices.ca/amh/amh.aspx
  • Manitoba Addiction Helpline – https://mbaddictionhelp.ca/
  • Quebec – Jeu: aide et référence – https://aidejeu.ca/
  • Responsible Gambling Council – https://www.responsiblegambling.org/
  • Gambling Therapy – https://www.gamblingtherapy.org/
• Our commitment
  • Staff training, product risk assessments, and proactive monitoring are in place to identify harmful patterns and offer support where permitted by law.

We operate a risk-based compliance program to help prevent money laundering and terrorism financing under Canadian law.

• Legal framework
  • Our controls are designed to meet obligations under the Proceeds of Crime Money Laundering and Terrorist Financing Act and related regulations, to the extent applicable, and guidance from FINTRAC.
• Know your customer
  • We verify identity, age, location, and ownership of payment methods using reliable, independent sources. Enhanced due diligence may apply for higher-risk profiles.
• Monitoring and detection
  • Transactions and betting patterns are monitored for unusual activity, rapid movement of funds, linked accounts, structuring around limits, or third-party payments.
  • We may request information about the source of funds or wealth and may restrict services until satisfactory evidence is provided.
• Reporting and records
  • Where required, we submit reports to FINTRAC and keep records for the periods set by law.
• Consequences of breaches
  • Pinco may delay, refuse, or block transactions, freeze balances, suspend access, or close the account if we suspect ML or TF risk, fraud, or regulatory non-compliance.
  • Providing false information or using another person’s payment method may lead to permanent exclusion and reporting to authorities.

We protect personal information in accordance with applicable privacy legislation in Canada, including PIPEDA and similar provincial laws where they apply.

• What we collect
  • Account and contact details provided at registration and during use.
  • Verification data, such as copies of ID, proof of address, and payment ownership details.
  • Technical data including device identifiers, IP address, geolocation, and app diagnostics.
  • Transaction and betting history, limits, self-exclusion status, and responsible gambling settings.
  • Marketing preferences and communications.
• How we use data
  • To provide services, process bets and payments, verify identity and location, and prevent fraud.
  • To meet legal and regulatory obligations, including responsible gambling, AML, and security monitoring.
  • To improve products and support, including analytics and service quality.
  • To send service messages and, where consented, marketing about offers and bonuses available in your province.
• Sharing and transfers
  • We may share data with service providers, payment partners, identity verification vendors, sports integrity bodies, and regulators where required by law.
  • Personal information may be processed outside Canada. Contractual safeguards and assessments are used to protect it.
• Your rights
  • Access and correction of your personal information.
  • Withdraw marketing consent at any time without affecting service messages.
  • Request deletion, subject to legal retention requirements and our need to keep records for disputes, AML, and compliance.
  • File a complaint with the Office of the Privacy Commissioner of Canada or your provincial privacy regulator.
• Retention and security
  • Information is retained only as long as needed for the purposes above and as required by law. Security measures are detailed in the Security section.
• Contact
  • Contact our Privacy Office using the details on the Contact page if you wish to exercise your rights or have privacy questions.

Protecting your account and transactions is a core commitment. Pinco uses technical and organisational measures to reduce risk and maintain service integrity.

• Technical safeguards
  • Transport layer encryption for data in transit and strong encryption for sensitive data at rest.
  • Multi-factor authentication, device reputation checks, and login alerts for new devices or locations.
  • Network segmentation, firewalls, rate limiting, and automated fraud and anomaly detection.
  • Regular penetration testing, secure software development practices, and independent audits.
• Operational measures
  • Continuous activity monitoring, incident response procedures, and disaster recovery testing.
  • Access to personal information is restricted to trained staff on a need-to-know basis.
• Your responsibilities
  • Keep your password confidential, enable two-factor authentication, and secure your devices.
  • Review account activity regularly and report suspicious activity immediately to support.
  • Log out after each session and update contact details promptly to maintain control over the account.