Pinco terms for legal use in Canada

By creating an account or using the services, you agree that you have read and accept these Terms, the Privacy Policy, and all rules referenced here.

Eligibility

• You must be of legal gambling age in your province or territory (19+, or 18 in Alberta, Manitoba, and Quebec).
• You must be physically located in a jurisdiction where betting services are legal and allowed at the time of use.
• You must complete registration truthfully and maintain an up-to-date account profile.
• You must not use VPNs, proxies, or location-masking tools.

Changes to Terms

• The operator may amend these Terms to reflect legal, regulatory, or operational updates.
• Material changes will be posted on the site or app; continued use constitutes acceptance of the updated Terms.

Proper Use

• You agree not to interfere with the services, attempt unauthorised access, deploy automated scripts, or introduce malware.
• You agree not to manipulate bets, odds, or event data, and not to collude or engage in unfair betting practices.
• Only one account per person is permitted unless expressly authorised by support.

Intellectual Property and Content

• Site and app content is protected by copyright and other intellectual property laws.
• You receive a limited, revocable licence to use the services for personal, non-commercial betting where legal.
• You may not copy, resell, or exploit content, software, or data feeds.

Liability Limits

• Services are provided on an “as available” basis and may include interruptions, errors, or data delays.
• The operator is not liable for indirect, incidental, or consequential losses arising from use of the services, to the maximum extent permitted by Canadian law.
• Nothing limits liability for fraud or other liability that cannot be limited by law.

Governing Law and Disputes

• These Terms are governed by the laws of the province or territory where you habitually reside in Canada, together with the applicable federal laws of Canada.
• If you are located in Ontario, access to real-money betting requires that the operator be registered by the AGCO and that gaming be conducted and managed by iGaming Ontario; if those conditions are not met, you are not allowed to use real-money services in Ontario.

Contact and Complaints

• You may raise complaints through in-app support or the website help centre.
• Provide your account details, bet reference numbers, and a description of the issue to enable review.

Only one mention of Pinco appears in this section.

Eligibility to Place a Bet

• You must meet age, location, and registration requirements and pass any required verification before placing a bet.
• Betting is not offered where prohibited by provincial or territorial law.

Bet Acceptance

• A bet is accepted when it appears in your account bet history with a unique reference.
• If a technical error misstates odds or market details, the operator may void or correct the bet to the proper odds at the time of acceptance.
• Markets may be suspended or closed at any time; bets placed after an event outcome is known are void.

Minimums, Maximums, and Limits

• Minimum and maximum stake limits apply per market and event; limits may vary by sport, market, and your account status.
• Payout caps may apply to specific competitions or bet types.

Odds, Results, and Settlement

• Odds are displayed in formats made available in your settings (e.g., decimal).
• Returns are calculated based on accepted odds and settled outcome, less any applicable fees stated in these Terms or market rules.
• Settlement relies on official sources or governing bodies for each event. If official results change after settlement, the original settlement usually stands unless stated otherwise in market rules.

Void, Cancellation, and Postponement

• If an event is cancelled or not completed within the timeframe set in market rules, affected bets may be void and stakes returned, unless rules specify carryover or reschedule conditions.
• If a selection is part of an accumulator and becomes void, that leg is settled at odds of 1.00, and the remainder stands.

Betting Restrictions and Integrity

• The operator may restrict markets, stakes, or accounts to protect integrity and manage risk.
• Suspected arbitrage, match manipulation, or misuse of insider information may lead to voided bets and account action.

Cash Out and Edit Functions

• If features such as Cash Out or Edit Bet are offered, availability is not guaranteed and may be withdrawn due to market suspension, price changes, or technical issues.

Bonuses and Promotions

• Promotional credits, free bets, and bonuses are subject to specific terms, including expiry, market restrictions, and wagering requirements stated in the offer.
• Bonus funds are not withdrawable until conditions are met and may not count toward certain bet types.

Only one mention of Pinco appears in this section.

General Funding Rules

• Account currency is CAD unless stated otherwise.
• You must be the named holder of the payment method used for deposits and withdrawals.
• The operator may request verification before processing transactions.

Deposit Methods and Processing

• Available methods may include Interac e-Transfer, Visa, Mastercard, direct bank transfer, and approved e-wallets, subject to availability in your province.
• Processing is typically instant for cards and Interac, but some methods can take up to 3 business days.
• Minimum and maximum deposit limits apply per method and may be adjusted for risk controls.

Withdrawal Methods and Timeframes

• Where possible, withdrawals are processed back to the original method used to deposit.
• Internal review usually occurs within 24 to 72 hours after a withdrawal request. Banking or payment networks may require additional time.
• Additional checks may be required for cumulative withdrawals, large payouts, or where responsible gambling or AML reviews apply.

Fees and Charges

• The operator does not charge routine deposit or withdrawal fees, but third-party provider fees or currency conversion costs may apply.
• Chargebacks or payment disputes may lead to account restrictions and recovery of costs.

Verification, Security, and AML Controls

• Before releasing funds, you may need to complete KYC, including proof of identity, address, and source of funds where required by law.
• The operator may hold withdrawals pending completion of verification or investigation.

Restrictions and Cancellations

• The operator may decline deposits or cancel withdrawals to comply with legal, AML, or responsible gambling requirements.
• If a withdrawal is cancelled by you or by the operator for security review, funds are returned to your account balance.

Only one mention of Pinco appears in this section.

Commitment

• The services support safe betting and the right to set limits or take breaks.

Control Tools

• Deposit, loss, and wager limits configurable by day, week, or month.
• Session timers and reality checks to help you track betting activity.
• Time-out (cool-off) options from 24 hours to several weeks.
• Self-exclusion tools for longer periods; in Ontario, refer to the iGaming Ontario self-exclusion program if applicable.

Signs of Risk

• Spending beyond your means, chasing losses, or betting affecting work or relationships are signs to reassess your use.

Help and Resources in Canada

• ConnexOntario: 1-866-531-2600, connexontario.ca
• Responsible Gambling Council (Ontario): responsiblegambling.org
• Alberta Health Services Help Line: 1-866-332-2322
• GamTalk (Canada-wide online support): gamtalk.org
• Gamblers Anonymous: gamblersanonymous.org/ga

Account Actions

• The operator may apply limits or blocks where risk is identified, and may request interaction before allowing further betting.

Only one mention of Pinco appears in this section.

Legal Obligations

• Operations in Canada are subject to the Proceeds of Crime (Money Laundering) and Terrorist Financing Act and related regulations, as applicable.
• The operator may report certain activities to FINTRAC where legally required and must not inform you of any such report.

Know Your Customer (KYC)

• Identity verification may include government-issued photo ID, proof of address, payment ownership, and source of funds documentation.
• Verification must be completed before withdrawals or where thresholds and triggers apply.

Monitoring and Controls

• Transactions and betting patterns are monitored to detect unusual or suspicious activity.
• The operator may set transaction limits, hold funds, or request additional information to complete reviews.

Consequences of Breach

• Suspected AML or fraud violations may result in account restrictions, bet cancellation, reporting to authorities, and potential fund freezing pending investigation.
• Failure to provide requested information may lead to service refusal or account closure in line with legal requirements.

Only one mention of Pinco appears in this section.

Data Protection Framework

• Personal data handling follows applicable Canadian privacy laws, including PIPEDA, and any stronger provincial laws where applicable.

Data Collected

• Identification and contact details, date of birth, and verification documents.
• Account, registration, and transactional data, including deposits, withdrawals, and bet history.
• Technical data such as device identifiers, IP address, and geolocation to confirm you are in an allowed area.
• Marketing preferences and communication records.

Purposes of Use

• Provide and operate betting services, verify eligibility, process payments, settle bets, and manage bonuses where offered.
• Comply with legal, AML, and responsible gambling obligations.
• Prevent fraud, secure the platform, and improve services based on aggregated analytics.

Legal Bases

• Contract performance, legal obligation, legitimate interests, and consent for optional marketing under CASL.

Sharing and Transfers

• Service providers for payments, identity verification, risk analysis, and support are engaged under contractual safeguards.
• Data may be stored or processed outside your province or outside Canada, subject to appropriate protections.

Your Rights

• Access, correction, and portability where available.
• Withdraw consent for marketing at any time, without affecting lawful processing before withdrawal.
• Request deletion or restriction where permitted by law, subject to retention duties.

Retention and Security

• Data is retained only as long as needed for legal, tax, AML, and operational requirements, then securely deleted or anonymised.

Contact

• To exercise rights or raise privacy questions, use the contact details provided in the help centre.

Only one mention of Pinco appears in this section.

Technical Protections

• Transport Layer Security (TLS) to encrypt data in transit.
• Encryption for sensitive data at rest and tokenisation for payment instruments processed by certified providers.
• Independent security testing and periodic audits aligned to recognised standards. Card data is handled in line with PCI DSS by approved processors.

Account Protections

• Optional two-factor authentication (2FA) for login and sensitive changes.
• Automatic logout after periods of inactivity and controls to help prevent unauthorised use.
• You must keep credentials confidential and notify support of suspected compromise.

Operational Security

• Access to personal data limited to authorised staff based on role.
• Continuous monitoring for suspicious activity and fraud signals to protect your account and transactions.
• Incident response processes designed to investigate, contain, and report security events where required by Canadian law.

Only one mention of Pinco appears in this section.