Verify your account on Pinco
Pinco verification confirms your identity, age, and payment details under Canadian KYC rules. Most checks finish in under 15 minutes, but manual review can take up to 24 hours. You can deposit and play before approval, yet withdrawals stay locked until your account is verified; all data is protected by SSL encryption and secure storage.
How to complete your verification
Verification is required to use all features, including withdrawals. Here’s how to finish Pinco account verification fast.
Open Verification
Go to Profile or Account, then select Verification.
Upload Documents
Add photo ID and proof of address in colour, all corners visible.
Confirm Contacts
Verify your email and mobile number using the codes sent to you.
Submit & Track
Send the form and keep the app or browser open; most results arrive in minutes.
Requirements to get verified in Canada
To verify your account in Canada, you need to meet a few baseline checks. These are the checks for account verification required on Pinco.
- Legal gambling age in your province or territory (18 or 19), matching your date of birth.
- A valid Canadian residential address; PO boxes are not accepted for KYC.
- An email and mobile number you can access for confirmation codes.
- A payment method in your name (card, Interac, bank, or approved e-wallet).
- Clear, unedited photos or scans in JPG, PNG, or PDF format.
- Profile details that match your documents, including full legal name.
Documents needed for your check
You may be asked for one or more documents to confirm your identity and address. These documents support Pinco verification and must show the required details.
- Government-issued photo ID: Canadian driver’s licence, passport, or provincial photo card. Must show full name, date of birth, photo, expiry date, and ID number.
- Proof of address: Recent utility bill, bank statement, or government/tax notice from the last 90 days. Must show full name, full residential address, and issue date.
- Payment method proof: For cards, a photo showing your name and only the first 6 and last 4 digits; cover the rest. For Interac or e-wallets, a screenshot showing your name and account/email. For bank transfers, a statement showing your name and account.
- Selfie or liveness check: A real-time selfie or a photo of you holding your ID to match your face and document.
- Source of funds (if requested): Recent pay stub, bank statement, or tax slip to support higher limits or risk checks.
- Second ID (if needed): A secondary government ID to resolve data mismatches.
Why verification matters
Verification protects your account and ensures fair play under Canadian rules. It is also required before payouts are processed.
- Withdrawals enabled: Cash out once your profile is confirmed.
- Security: Helps prevent identity fraud and unauthorised access.
- Compliance: Confirms age and residence within Canadian regulations.
- Bonus eligibility: Some promotions require a verified account before you can withdraw winnings from bonus play.
- Faster support: Verified data speeds up help for payment and account requests.
FAQ
How do you check your verification status?
Go to Profile > Verification to see your status and any pending items. You will also get updates by email.
Can you verify on the mobile app?
Yes. The same steps are available in the app and mobile browser. Camera prompts will guide the photo capture.
Why was your document rejected?
Common reasons are blur, glare, cropped edges, expired ID, or details that do not match your profile. Re-scan in colour and re-submit.
Do you need to verify again after changing details?
You may be asked to re-verify after changing your address, legal name, or payment method.
Is a selfie always required?
A selfie is requested if the system cannot match your photo ID automatically, or for added security on some accounts.
Updated: